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CARE Center

Rental Assistance FAQ

For Tenants

Rental Assistance FAQ

Common questions around ERAP and rental assistance for both tenants and landlords.

For Tenants

Court Documentation Examples

How do I apply for rental assistance under ERAP?

What do tenants need to apply?

What is the daily random selection list?

Does each adult on the lease need to fill out a separate tenant application?

I have an urgent situation with my housing stability. What should I do?

I applied. What should I do now?

I have legal issues related to housing. Can I get a lawyer?

How can I appeal a denied ERAP application?

I have a court date for an eviction. What do I do?

I am trying to apply for state rental assistance. When are applications open?

How do I qualify for rental assistance?

If I am eligible, how much rental assistance can I receive?

What is mediation and do I qualify for mandatory mediation sessions?

Do tenants need a social security number?

What if my landlord won’t do their part of the application?

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For Landlords

How do I apply for rental assistance under Rental Assistance as a Landlord?

Is there a landlord-only application to enroll?

What do landlords need to apply for rental assistance?

What if my tenant moved out and didn’t pay rent?

I am a landlord who applied. What should I do now?

How do I fill out the Colorado W-9 Form?

Downloadable W-9 Form

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General

How can I get further clarity? What is the CARE call center phone number?

Payment

How will I get paid?

Will all payments come from Bill.com?

What if my landlord got too much money?

What is the status of my rental assistance payment?

I am a landlord. How will I get paid?

Will tenants and landlords be notified when a payment is made?

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Application & Eligibility

How are applications prioritized?

Are there any penalties if landlords or tenants submit fraudulent information?

What is the maximum allowable income to receive rental assistance?