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Rental Assistance FAQ

For Tenants

Rental Assistance FAQ

Common questions around ERAP and rental assistance for both tenants and landlords.

HB 23B-1001 Emergency Rental Assistance Grant Program Information

For Tenants

Court Documentation Examples

How do I apply for rental assistance under ERAP?

What do tenants need to apply?

February 6, 2023 ERAP Portal Change Information

Does each adult on the lease need to fill out a separate tenant application?

Do tenants need a social security number?

I have an urgent situation with my housing stability, what do I do?

I applied, what should I do now?

What if my landlord won’t do their part of the application?

What do I need to do to get additional funding/recertification?

I have legal issues related to housing, am I able to get a lawyer?

How can I appeal a denied ERAP/TRAG application?

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For Landlords

How do I apply for rental assistance under ERAP as a Landlord?

Is there a landlord-only application to enroll?

What do landlords need to apply?

I am a landlord who applied, what should I do now?

What if my tenant moved out and didn’t pay rent?

Can I apply for payment for a tenant that no longer occupies the unit even if it was a voluntary move out?

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Forms

W-9 Form

How do I fill out the Colorado W-9 Form?

General

What is the purpose of ERAP?

If I am eligible, how much rent will you pay?

Application Prioritization

How can I get further clarity, what is the call center phone number?

Will tenants and landlords be notified when a payment is made?

Are there any penalties if landlords or tenants submit fraudulent information?

Who is eligible to receive assistance from ERAP?

What is the maximum allowable income to receive rental assistance?

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Payment

How will I get paid?

What is the status of my payment?

Will all payments come from Bill.com?

How do I set up my account in Bill.com?

What if my landlord got too much money?

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