![CEDP logo-3.png]](https://kb.cedproject.org/hs-fs/hubfs/CEDP%20logo-3.png?height=40&name=CEDP%20logo-3.png){kind=small}
The CERA program utilizes a monthly random selection process to ensure fairness in distributing aid. When the application portal opens, high demand can sometimes cause temporary website issues due to the volume of simultaneous submissions. If you receive this error message while completing the pre-application please click the link again, or contact Support at 303-534-3468 x 0 or email support@www.colorado.gov. You may also contact the CARE Center for further assistance at 303-838-1200 or chat with a representative at https://carecenter.us
Need to report a technical issue? Use the link underneath the “Apply Now” button. Please note that the form is monitored but it is used just to report technical difficulties, no response will be provided.
Example error message: “Unable to Complete Request”. When the application portal opens, high demand can sometimes cause temporary website issues due to the volume of simultaneous submissions. If you experience difficulties accessing the portal, please be patient and try again shortly. Also check the web browser, Google Chrome seems to work best.
If you are having trouble receiving the verification code when creating your account please try using a different web browser. Google Chrome seems to work the best, You can also try using a different device if accessible.
If you get to the end of the pre-application and receive an error message that forces a restart, it is possible the website is experiencing technical difficulties due to higher-than-usual volume. Please be patient and try again shortly. We appreciate your understanding as we work to assist all eligible applicants.
Website not fully loading? When the application portal opens high demand can sometimes cause temporary website issues due to the volume of simultaneous submissions. As a result, you may encounter slower load times, please be patient and try again shortly. Also check your web browser or try another device if accessible.
If you are having trouble attaching your demand/summons to the pre-application please double check the kind of document it is. Try to take a screenshot or a picture of the document instead of using a PDF file. If you need further assistance please contact the CARE Center at 303-838-1200 or chat with a representative at https://carecenter.us
If you are completing the pre-application and get a “Bad Request” error message, please be patient and try again shortly. When the application portal opens, high demand can sometimes cause temporary website issues due to the volume of simultaneous submissions. We appreciate your understanding as we work to assist all eligible applicants.
Still having problems and need in-person assistance? Please visit any location below for help completing the pre-application.
