Landlord FAQ's (TRUA)

This article answers frequently asked questions from landlords with tenants seeking rental assistance.

Will I need to fill out my own application?	No, you will be emailed a "Temporary Rental and Utility Assistance (TRUA) Landlord Reference Form" that will need to be filled out.
What documents does the landlord need to have?	For Landlords to receive Temporary Rental and Utility Assistance (TRUA) program funds, the minimum required documents include: Completed IRS Form W-9 (https://www.irs.gov/pub/irs-pdf/fw9.pdf) Landlord may also be required to provide documents including but not limited to: Landlord Certification Executed lease agreement or other proof of Tenant residency at your property; Tenant rent statement or ledger showing all amounts paid and owed; and/or Documentation showing proof of ownership, property management agreement, and/or rights to lease, manage, operate, and/or collect rent for the property at which Tenant is receiving assistance (such as a Denver Property Taxation and Assessment System record (https://denvergov.org/property), deed of trust, or mortgage reflecting the owner’s name).
I'm having difficulty filling out the form, what can I do?	Submittable works best on Google Chrome, Firefox, and Safari. Internet Explorer is not supported. If you experience difficulty uploading files, please make sure you are using a supported browser, and that the files are valid file types. You can find the acceptable file types under the 'Choose File' button on the application. File uploads may not work on some mobile devices. Try using a laptop or desktop computer or contact the customer service number below. For technical questions about the Submittable platform, check out the Submitter Resource Center for help videos and articles.
Can I call to check on the status of a tenant's application?	Limited information can be provided to listed landlords on tenants' applications. The landlord would have to know the tenants name, email, submission ID number and address. Landlords who have this information may call the CARE Center at 303-838-1200.
How long is the process and when should I expect payment?	Processing times vary, but it can take several weeks depending on demand, accuracy of documentation, and approval speed. We do recommend monitoring email inboxes closely for application updates and notifications and respond promptly to requests for additional information.
How can I request a receipt of payment from previous tenants?	The CARE center cannot provide proof of completed payments. If proof of payment is needed, your best point of contact will be the reviewer. If a reviewer cannot be reached, you can reach out to the reviewing agency: For CEDP cases, proof of payments can be requested at info@cedproject.org. For Brothers Redevelopment cases, proof of payments can be requested at info@brothersredevelopment.org.
Is there a cap on assistance amounts?	Although there’s not an exact amount, tenants may be eligible to receive Up to 6 months of rental assistance. This may include rental arrears, the current month’s rent, and up to one month of future rent. The eligibility will be determined by the reviewer after reviewing the application.
Who can landlords contact for assistance? Are there resources available for landlords?	HERE is a list available to landlords and tenants to contact for rental assistance and other resources in Denver county.
How do I know if my tenant is eligible for the program?	Tenants must meet income and housing- related hardship criteria. Eligibility is determined by the reviewer assigned to the application. They are required to have a current Demand for Rent or Possession from their landlord or have an active eviction case (FED) at the time of application. Households who receive funding from TRUA in 2025 may not re-apply for additional funds in 2025 and will not be eligible to receive TRUA in 2026.
Will I be notified when my tenant applies or is approved?	In most cases, landlords are contacted during the application process. However, you won’t be notified if the tenant applied.
Who do I contact with questions about the program?	If a tenant's case is already being reviewed and has been assigned to a reviewer your best point of contact will be the reviewer. For general questions about the program please contact the CARE Center at 303-838-1200 or Chat with a representative at https://carecenter.us Mon- Fri : 8:30-5:30pm MT.