Resources related to utility assistance in Colorado.
Energy Bill Payment Assistance - Energy Outreach Colorado
Service Area: State Wide
Street Address: 225 East 16th Avenue
Phone Number: 303.825.8750
Email Address: info@energyoutreach.org
Hours of Operation: Monday-Friday 8am-5pm
Services Provided: Utility Assistance
Eligibility Criteria:
- Their income is at or below 80% Area Median Income (varies by county).
- To qualify for assistance: you must pay home energy costs directly to an energy vendor/utility, your bill is past due or you are running low on fuel, you must meet income qualifications.
Application/Intake Process: First, go to this website: https://www.energyoutreach.org/find-agency/
- Apply For their Bill Payment Assistance through their Partnered Agencies, which can be found on this website by entering your zip code to find an agency that serves your area.
- Contact the agency before showing up in person to be aware of their current procedures.
- For more assistance call 1.866.HEAT.HELP (1.866.432.8435).
Electric & Gas Affordability Programs through Xcel - Colorado Low-income Energy Assistance Program (LEAP)
Non-emergency energy assistance programs are administered and supervised by Xcel Energy. Click this following link to be directly sent to Colorado's Low-income Energy Assistance Program (LEAP) website.
Service Area: State Wide
Phone Number: 1-866-432-8435
Hours of Operation: Monday-Friday 8am-5pm
Services Provided: Utility Assistance
Eligibility Criteria: If your income is up to 60% of the state median income level, you may qualify for heating assistance through LEAP. The state median income level used for the 2023-24 LEAP season was released by the U.S. Department of Health and Human Services in July 2023. The amount of the energy assistance benefit varies depending on a variety of factors, including the primary heating fuel costs and income.
Application/Intake Process: The 2023-24 LEAP season is now open. Applications are accepted until April 30, 2024.
LEAP accepts applications between November and April. Click below to learn more about applying for LEAP benefits, including a checklist to help you prepare your application. If you're looking for assistance outside of LEAP season, it may be available. Please call 1-866-HEAT-HELP (1-866-432-8435) for more information.
Service Area: Aurora
Street Address: 15151 East Alameda Parkway
Phone Number: 303-367-2757
Email Address: aurorawater@auroragov.org
Hours of Operation: 8:00 am to 5:00pm Monday-Friday
Services Provided: Utility Assistance
Eligibility Criteria: Must be an Aurora resident and Aurora Water customer. Must meet income requirements. Must be past due on your bill due to a medical crisis, job loss or other challenges.
Application/Intake Process: If you need help paying your bill, call Aurora Water Cares to get information about eligibility. Representatives will direct you to local agencies that can help you fill out an application and get bill payment assistance.
Additional Information: Aurora Water Cares helps families who are past due on their water bills with up to $500 in assistance once a year (Oct 1. through Sept. 30) with a limit of four awards. Payments are made directly to the utility on the customer's behalf.
Aurora Interfaith Community Services (AICS)
Aurora Interfaith Community Services (AICS) has limited funds to provide Aurora residents with emergency assistance for electrical or water utility bills. The Food Bank is a client-choice food bank for Aurora residents which provides quality food items to hungry individuals and families.
Service Area: Aurora
Phone Number: 303-360-0260
Email Address: program.intake@usda.gov
Hours of Operation: 8:00 am to 5:00pm Monday-Friday
Services Provided: Utility Assistance, Food Security
Eligibility Criteria:
- An Aurora resident with current mail-within 30 days-validating address, unless homeless
- ID’s for all being served
Application/Intake Process: Our appointment times occur on Monday through Thursday from 9:30 AM to 12:30 PM. Call 303-360-0260 after 8:30 AM to make an appointment for the same day. We recommend calling early because we have limited staff.
Broomfield Fish- Multiple Services
Service Area: Broomfield County
Street Address: 6 Garden Center Broomfield, CO 80020
Phone Number: 303-465-1600
Email Address: info@broomfieldfish.org
Services Provided: Food Security, Transportation Assistance, Rent and Utility Assistance, Case Management
Eligibility Criteria: FISH serves residents of Broomfield County who earn an annual income that is at or below 200% of the federal poverty guidelines.
Hours of Operation:
Monday 12:00 pm – 4:30 pm
Tuesday 12:00 pm - 4:30 pm
Wednesday 2:00 pm - 6:00 pm
Friday 12:00 pm - 4:30 pm
Community Ministry
Community Ministry partners with Xcel energy and Energy Outreach Colorado to assist families in paying utility bills.
Service Area: Denver
Street Address: 1755 S. Zuni Denver, CO 80223, USA
Phone Number: 303.935.3428
Services Provided: Utility Assistance, food security, clothing bank.
Eligibility Criteria: Special programs (such as their Utility Assistance program) are reserved for residents living in the 80204, 80219, 80223, 80236 and 80227 (Denver County) zip codes. Clients living outside these zip codes may be referred to other agencies in their area.
Application/Intake Process:
Step 1: You must fill out the application consent forms linked below (preferably typed), print them and bring them with you to your appointment. Click HERE for link to their forms.
Step 2: Send an email to eoc@comministry-denver.org with the full name of the person as it appears on the bill, phone number and Xcel account number and you will be called to schedule an appointment.
Step 3: Show up for your scheduled appointment!
Catholic Charities - Emergency Services - Utility & Water Assistance
Service Area: Denver
Street Address: 6240 Smith Rd
Phone Number: 303-742-0828
Email Address: INFO@CCDENVER.ORG
Hours of Operation: 8am-5pm Monday-Friday
Services Provided: Potentially Rental Assistance & Utility Assistance (depending on funding). They also provide services such as: Emergency Shelter, Transitional Housing, Food Security, General Financial Help, Veterans Services, Case Management, and Housing Navigation.
Eligibility Criteria: For their Utility assistance, clients must be able to provide their shut off notice from their water or energy bill, as well as provide their ID, proof of residency where current shut off notice is taking place, and be low-income.
- For their shelters, clients must be "Actively homeless" (following HUD Homeless definition). Most of the downtown Denver locations mainly serve homeless women, children and/or families.
Application/Intake Process:
- Call 303-742-0828 to get in touch with their Utility Assistance coordinator. She requests you don't leave her a voicemail, so if you're not able to get in touch with her, try again by calling later on.
- For the shelter access, participant is advised to call the Colorado Connection Center (*before noon each day*) in order to see which of their shelters the client would be eligible for and which has open bed availability for that night. Samaritan House operates as a single women's shelter and is open every day at 5pm. It's first come (in-person), first served for beds at that location. There is also a family shelter, and families will have to call the connection center to get an idea of the bed availability for them.
Additional Information: Catholic Charities offers a unique program of emergency assistance in each of our four regions:
-
Denver Metro area (Adams, Arapahoe, Denver and Jefferson Counties)
-
Larimer County (Fort Collins and surrounding region)
-
Weld County (Greeley and surrounding region)
-
Western Slope (Eagle, Garfield and Pitkin Counties)
Black Hills Energy Assistance Program (BHEAP) - Black Hills Corporation
The Black Hills Energy Assistance Program (BHEAP) provides bill-payment assistance to eligible residential customers who are enrolled in the program. Income-qualified residential customers can receive financial assistance through the Black Hills Energy Assistance Program or BHEAP.
Service Area: State Wide
Phone Number: List of office locations and their associated phone numbers can be found HERE.
Hours of Operation: Monday-Friday 8am-5pm
Services Provided: Utility Assistance
Eligibility Criteria: In order to be accepted into the program, customers must meet certain eligibility requirements:
- Must be a Black Hills Energy electric or gas customer in Colorado.
- Must participate in the Colorado Low Income Home Energy Assistance Program (LEAP) regardless of heating fuel type; or, must have applied to Colorado LEAP with an eligible household income.
- Must have a household income at or below 200% of the Federal Poverty Level.
- Must accept Budget Billing.
Application/Intake Process:
- Apply by completing the online application. It is easier and faster to complete applications online if possible.
- For a printed application, pick up one at a local assistance agency listed below or call Customer Service at 888-890-5554.
- You’ll be notified by mail when your application has been processed.
House Of Neighborly Service
Service Area: Larimer
Street Address: 1511 East 11th Street Suite 100
Phone Number: (970) 667-4939
Email Address: https://www.honservice.org/about-us/contact.html (fill out this form to get a rep to contact you, you cannot email them directly).
Hours of Operation: Monday-Thursday, 9:00am-4:00pm First Thursday of the month: Noon-7:00pm
Services Provided: Utility Assistance, Food Security, Healthcare. Does not provide Rental or financial assistance.
Eligibility Criteria: Must be low-income (70%) in Larimer county. Bring a Utility Bill or some sort of confirmation that you live in the area. And you need income verification (for the last 30 days) and ID.
Application/Intake Process: N/A, just go to their site during business hours.
These resources can also be found within each "Resources by County" listed in the Resources section of this database.
*Please note that the CARE center cannot assist with completing these applications at this time. Please contact [] for further assistance.*